Fees The first consultation is free. For 2020 I then charge £40 for a stand alone sixty minute consultation. If you decide to commit to a number of sessions I can negotiate an individual price with you. Payment is to be made by bank transfer or Paypal. Payment is requested on the day of the session. For an explanation of what I get paid for please see the 'my approach' page on this website.
Appointments last sixty minutes If you are late I may not overrun due to the next client, so will have to cut a session short. Home visits are not typically available.
Cancellations can be made up to 48 hours before the appointment. Appointments cancelled after this time are charged in full. When you wish to end your clinical psychology please inform me at the earliest opportunity .
Contacting me & emergencies I am usually available between 9am and 5pm Mon-Fri. I will not answer the phone when I am with a patient. When I am unavailable, please text (07503 316840,) phone (01870 603701) or email me (email@example.com .) I will make every effort to return your call or e-mail on the same day you make it, apart from on weekends and holidays. If you are unable to reach me and feel that you can’t wait for me to return your call, please contact your GP and ask for an emergency appointment. The NHS 24 (phone 111) service provides urgent health advice, when your GP practice is closed. Alternatively present at any Accident and & Emergency (A&E) department and ask for a mental health assessment. If you think that someone's life is at risk you should phone 999 immediately.
Privacy I use the information I collect in accordance with all UK laws concerning the protection of personal data, including the Data Protection Act 1998 and the GDPR 2016. Andrew Perry is the data controller. If another party has access to your data I will tell you if they are acting as a data controller or a data processor, who they are, what they are doing with your data and why we need to provide them with the information. If your questions are not fully answered please contact myself. If you are not satisfied you can contact the Information Commissioner's Office (ICO) https://ico.org.uk.
I will routinely collect your, name and address (postal and email), date of birth, GP details and emergency contact details. During the course of initial contact and then subsequent therapy, I will inevitably also collect other personal data relevant to assessing and treating your presenting psychological difficulties.
Collecting this data helps me: Contact you to set up assessment and therapy. Conduct a thorough psychological assessment. Devise and implement an effective treatment plan (therapy). Communicate (when necessary and agreed with you) with relevant third parties to support your treatment and manage any risks which may arise.
Any personal information we hold about you is stored and processed under our data protection policy, in line with The Data Protection Act 1998 (in force on the date this statement became operational) and the General Data Protection Regulation (Regulation (EU) 2016/679) adopted on 27th April 2016 and enforceable from 25th May 2018.
Your data will be kept for the lifetime of your status as a client. When you cease to be a client, your data will kept for a minimum period of seven years, and a maximum period of ten years in accordance with General Medical Council guidelines. If you are a child your data will be retained until 7 years after your 18th birthday. If you are an adopted child or adult your data will be retained for 100 years in line with Ofsted recommendations.
You have the right to ask for your data to be deleted but I do not to have comply with this request if there is a legitimate reason for continuing to retain this data (for example possible future legal requests). I will keep electronic invoices for seven years as this is the required length to comply with the HMRC requirements. After seven years we delete the invoices.
Security I will always hold your information securely:
• All client files and therapy notes are kept secure in a locked filing cabinet.
• Access to your personal information is restricted on a ‘need-to-know’ basis only i.e. for those concerned directly with your care and with your account.
• I use personal computers that computers are password protected and the hard drives are encrypted. Passwords are not shared. In the unlikely event of a data protection breach we will notify the Information Commissioner’s Office (ICO) so that their procedures can be followed. I will also notify all individuals whose data may have been accessed to alert them to the breach and any potential risks.
Data accuracy Should, during the course of your contact with us, any personal data be subject to change e.g. if you move address, change GPs, change your name etc. I would be grateful if you could notify us at the earliest opportunity so we can ensure our records are up to date.
Please contact myself, if you wish to update the accuracy of the personal data we hold about you. We may require additional verification that you are who you say you are to process this request. If you wish to have your information corrected, you must provide us with the correct data and after we have corrected the data in our systems we will send you a copy of the updated information.
All individuals who are the subject of personal data held by the data controller are entitled to:
• Ask what information I holds about them and why.
• Ask how to gain access to it.
• Be informed how to keep it up to date.
• Be informed how the company is meeting its data protection obligations.
If you would like to request a copy of the data I hold about you, this is called a subject access request. Subject access requests should be made in writing or email. I will aim to provide the relevant data within 30 days. We will always verify the identity of anyone making a subject access request before handing over any information. We may withhold such personal information to the extent permitted by Law. In practice, this means that we may not provide information if we consider that providing the information will violate your vital interests.
In certain circumstances the Data Protection Act allows myself to disclose data (including sensitive data) without the data subject’s consent. These are: Carrying out a legal duty
• Protecting vital interests of a Data Subject or other person.
• If the data subject has already made the information public.
• Conducting any legal proceedings, obtaining legal advice or defending any legal rights.
• Monitoring for equal opportunities purposes – i.e. race, disability or religion.
• Providing a confidential service where the data subject’s consent cannot be obtained or where it is reasonable to proceed without consent: e.g. where we would wish to avoid forcing stressed or ill data subjects to provide consent signatures.
Under these circumstances, I will disclose relevant data. However, we will take all reasonable steps to notify the individual whose data is being disclosed about the disclosure. We will also ensure that any such data request is legitimate, reasonable and necessary.